Thank you for shopping with GenZ Store. We want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help.
30-Day Free Returns
We offer a 30-day free return policy on all eligible items.
You have 30 calendar days from the date of delivery to return an item.
To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
Proof of purchase (such as your order number or receipt) is required.
We’ll provide you with a prepaid return label and instructions on how to send the item back.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
Approved refunds will be issued to your original method of payment.
Refunds typically take 2–3 working days to appear in your account, but please allow up to 7 days depending on your payment provider.
Exchanges
At this time, we do not offer direct exchanges. If you would like a different item, please return your purchase and place a new order.
Non-Returnable Items
Certain products may not be eligible for return, such as:
Perishable goods (e.g., food, flowers).
Personal care items (e.g., cosmetics, hygiene products) for health & safety reasons.
Gift cards or downloadable digital products.
Damaged or Defective Items
If you receive a damaged, defective, or incorrect item, please contact us immediately at support@genzstore.co.uk. We will arrange a replacement or full refund at no cost to you.
Contact Us
For any questions regarding returns or refunds, please reach out to our support team: 📧 support@genzstore.co.uk
