Privacy Policy
Privacy Policy
Last updated: 26/08/2025
At GenZ Store , your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your information when you use our website. By using our services, you agree to the terms outlined in this policy.
Who We Are
Our website address is: https://genzstore.co.uk.
We are an online store offering products to our customers in the UK and worldwide.
If you have any privacy concerns, you can reach us at:
support@genzstore.co.uk
What Personal Data We Collect and Why
We collect information to provide and improve our services. This includes:
Personal details: Name, email, phone number, billing/shipping address (for orders).
Account data: Username, password, and preferences (if you create an account).
Transactional data: Order history, payment details (securely processed by third-party gateways).
Technical data: IP address, browser type, cookies, and analytics for site performance and fraud prevention.
Optional: Customer service messages, feedback, or reviews.
We only collect personal data necessary for fulfilling your orders, processing payments, complying with legal requirements, and enhancing your shopping experience.
Comments
When visitors leave comments on the site, we collect the data displayed in the comments form, the visitor’s IP address, and the browser user agent string to assist with spam detection.
An anonymised string created from your email address (a hash) may be shared with Gravatar to check if you use their service. See the Gravatar Privacy Policy.
Media
If you upload images, please avoid including embedded location data (EXIF GPS). Other visitors can download and extract location data from uploaded images.
Contact Forms
When you submit a contact form, we collect the information you provide (such as your name, email, and message) to respond to your request. We do not use this information for marketing without your consent. Messages are kept for up to 6 months for customer service purposes.
Cookies
We use cookies to enhance your browsing experience, including:
Saving login details and display preferences.
Tracking basket contents during checkout.
Remembering recently viewed products.
Cookies are temporary or session-based unless otherwise noted. For more details, see our Cookie Policy.
Embedded Content
Articles may include embedded content (videos, images, etc.) from other websites. Embedded content acts as if you visited that external site, which may collect data and use tracking.
Analytics
We use analytics to understand visitor behaviour and improve our site. This may include data such as IP addresses, browser types, and pages visited. You can opt out by disabling cookies in your browser settings.
Who We Share Your Data With
We do not sell your personal data. However, we share information with trusted third parties to process and deliver orders, including:
Payment gateways (e.g., PayPal) – to securely process payments.
Shipping providers – to deliver your orders.
Hosting & caching services – such as LiteSpeed Cache and QUIC.cloud for performance.
Spam detection services – for comment moderation.
Please refer to PayPal’s Privacy Policy and QUIC.cloud Privacy Policy.
How Long We Retain Your Data
Comments: Retained indefinitely.
Registered users: Profile information is stored until deleted by the user or administrator.
Orders: Retained for 7 years to comply with tax and legal obligations.
Analytics data: Retained up to 1 year.
Contact form entries: Retained for 6 months.
Your Data Rights
You have the right to:
Request a copy of your personal data we hold.
Request correction or deletion of your data.
Withdraw consent for data processing.
File a complaint with your local data protection authority.
To exercise your rights, contact us at support@genzstore.co.uk.
Where Your Data Is Sent
Visitor comments may be checked through an automated spam detection service. Data may also be transferred outside the UK/EU (e.g., for payment or hosting services). In such cases, we ensure compliance with GDPR and similar standards.
How We Protect Your Data
We use industry-standard measures to secure your data, including:
SSL encryption on our website.
Secure payment gateways.
Limited access to personal data (administrators only).
Regular security updates and monitoring.
Data Breach Procedures
In case of a breach, we will:
Notify affected users within 72 hours (as required by GDPR).
Investigate and resolve the issue.
Work with hosting providers and, if needed, law enforcement.
Third-Party Data
We may receive information from third parties, such as advertisers or analytics providers, which is used to improve services and marketing efforts.
Automated Decision Making & Profiling
If you sign up for marketing emails or product recommendations, we may use automated profiling to suggest products based on your browsing or purchase history. You can opt out anytime.
Industry Regulatory Disclosure
If required by law, we may disclose information to comply with legal obligations, such as fraud prevention, tax reporting, or regulatory authorities.
Contact Information
For privacy concerns, please contact us: support@genzstore.co.uk