Welcome to the GenZ Store FAQ page. Here you’ll find answers to our most common customer questions about shopping, shipping, returns, and more.
Q: How do I place an order?
A: Simply browse our products, add items to your cart, and proceed to checkout. You’ll receive an order confirmation email once your purchase is complete.
Q: Do I need an account to shop?
A: No, you can checkout as a guest. However, creating an account allows you to track orders, save addresses, and shop faster next time.
Q: Can I change or cancel my order?
A: If your order hasn’t shipped yet, contact us at support@genzstore.co.uk as soon as possible. Once dispatched, we cannot cancel or change it.
Q: How long does delivery take?
A: Standard shipping takes 3–5 working days, and express shipping takes 1–2 working days. International orders vary by location.
Q: How can I track my order?
A: Once your order is shipped, we’ll email you a tracking number so you can monitor your delivery.
Q: What is your return policy?
A: We offer a 30-day free return policy. Items must be unused, in original packaging, and accompanied by proof of purchase. For more information, please visit the Returns and Refund Policy page.
Q: How do I start a return?
A: Contact us at support@genzstore.co.uk to request a prepaid return label and instructions.
Q: What payment methods do you accept?
A: We accept major debit/credit cards and PayPal. All payments are processed securely. Also, we offer a monthly instalment Plan by using third-party Kalara and Clear Pay.
Q: Is my payment information safe?
A: Yes, we use encrypted and secure payment gateways to protect your data.
Q: What should I do if I receive a damaged or incorrect item?
A: Please email us at support@genzstore.co.uk with your order number and photos. We’ll arrange a replacement or refund.
Q: How can I contact customer support?
A: You can reach us at 📧 support@genzstore.co.uk. Our team usually responds within 12 Hours.
